At Aissajm, we aim to provide reliable and transparent shipping services to our customers. Please review the information below regarding processing times, shipping fees, estimated delivery times, and order tracking.
Shipping Fees
Shipping charges are calculated based on the order value, shipping destination, and available shipping method.
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Orders of $40 USD or more: FREE Standard Shipping.
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Orders under $40 USD: Shipping charges will be calculated and clearly displayed at checkout before payment is completed.
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Any available expedited, priority, or optional insured shipping services and their applicable charges will also be displayed at checkout.
The shipping fee shown during checkout is the final applicable shipping charge for your order unless otherwise stated.
Promotional free-shipping offers may be subject to additional terms and conditions.
Order Processing Time
Order delivery consists of two stages: processing and shipping.
Processing Time:
Order verification, quality inspection, preparation, and packaging are generally completed within 72 hours after your order is placed and payment is successfully received.
Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.
Estimated Shipping Time
Shipping time refers to the estimated period between dispatch from our warehouse or fulfillment facility and delivery to the destination.
United States & Canada
Standard Secured Shipping: 2–4 weeks
Australia & New Zealand
Standard Secured Shipping: 2–4 weeks
United Kingdom & Europe
Standard Secured Shipping: 2–4 weeks
Other Countries and Regions
Standard Secured Shipping: 2–5 weeks
These delivery times are estimates and apply to products that are currently in stock.
Actual delivery times may vary depending on the destination, customs clearance, local postal services, weather conditions, carrier delays, public holidays, and other circumstances outside our reasonable control.
Insured Shipping
Where insured shipping is included or selected, if your package is confirmed lost during transit or arrives damaged, please contact us at support@aissajm.com.
We may request reasonable supporting evidence, such as photographs of the damaged item or packaging, before arranging an eligible replacement or other resolution.
Priority Insured Shipping
If Priority Insured Shipping is available and selected at checkout, your order will receive priority processing.
Priority processing does not guarantee a specific delivery date. International transportation, customs processing, carrier delays, and other circumstances may result in delivery times similar to Standard Shipping.
Applicable Priority Insured Shipping charges will be clearly displayed at checkout before payment.
Multiple Shipments
Some products may be shipped separately because items may be fulfilled from different warehouses or fulfillment locations.
As a result, products from the same order may arrive in separate packages and at different times.
There will be no additional shipping charge solely because we choose to divide an order into multiple shipments.
Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Tracking numbers may take several days to update after shipment. In some cases, it may take up to approximately one week for the carrier's tracking system to display the latest information.
You may track your shipment using:
17TRACK: https://www.17track.net/en
Please note that international tracking information may not update continuously while a package is moving between countries or logistics providers.
Shipping Delays
Shipping may occasionally take longer than the estimated delivery period due to factors such as:
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High order volume
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Customs inspections or clearance
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Carrier delays
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Severe weather
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Public holidays
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Incorrect or incomplete shipping information
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Remote delivery locations
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Other circumstances outside our reasonable control
We appreciate your patience if unexpected shipping delays occur.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, such charges are determined by local authorities and may be the responsibility of the recipient.
Order Changes
If you need to make changes to your order, please contact us at:
Please contact us within 24 hours of placing your order.
We will make reasonable efforts to accommodate your request. However, once an order has been processed, fulfilled, or shipped, we may no longer be able to modify the order, shipping address, size, color, or other order details.
Please carefully review your order information before completing your purchase.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@aissajm.com
Customer Service Hours: 9:00 AM – 5:00 PM EST